The KELSO Warranties referred to below are provided by AMES Australasia Pty Ltd ABN 89 169 427 061 (AMES) of Level 1, 660 Doncaster Road, Doncaster, Victoria 3108.
The 2 Year Limited Warranty
On the terms and conditions set out below, AMES warrants that all KELSO branded products will be free from defects in workmanship and materials for a period of 2 years.
1.1 The 2 Year Limited Warranty period applies for 2 years from the date of purchase from an authorised KELSO reseller.
1.2 If a KELSO branded product fails to meet the 2 Year Limited Warranty during the warranty period, then AMES will repair or replace (at its election) the product at no costs to you. The 2 Year Limited Warranty covers the costs of labour and materials only where they are used to repair a manufacturing or material defect in the product.
1.3 Proof of purchase (a copy of the tax receipt detailing the date of the purchase, the product purchased & the place of purchase) from an authorised KELSO reseller is required for all warranty claims.
1.4 The 2 Year Limited Warranty period is not extended if the product is replaced as a result of a warranty claim.
1.5 The 2 Year Limited Warranty period does not apply to rental / hire of any KELSO branded products.
2. 2 Year Limited Warranty exclusions:
2.1. Freight costs between the consumer and the place of purchase, between the consumer and a KELSO Company Owned Service Centre, or between the consumer and an authorised KELSO Warranty Agent, are not covered by the 2 Year Limited Warranty. You will be responsible for these costs.
2.2. Damage caused directly or indirectly by accident, misuse, use not in accordance with any instructions or directions provided with the product, neglect, abuse or shipping/freight accident is excluded.
2.3. Damage caused directly or indirectly by use, misuse or abuse of non-genuine parts, or non-approved accessories or attachments used in connection with the product is excluded. For the purposes of the 2 Year Limited Warranty, non-approved parts, accessories and attachments are those not manufactured by AMES.
2.4. Ordinary wear & tear incurred during the course of normal use of the product is excluded. For the purposes of the 2 Year Limited Warranty, ordinary wear & tear includes degradation consistent with that expected for a product of its age, when used in the regular manner and in the normal application the product was designed for, as assessed by AMES.
2.5. Failure or damage caused directly or indirectly by excessive use of the product within the 2 Year Limited Warranty period is excluded. For the purposes of this warranty, excessive use is deemed to have occurred when a product is assessed by AMES as displaying wear & tear that is considered abnormal for a product of its age, when used in the regular manner and in the normal application the product was designed for.
2.6. Damage caused by the environment, including corrosion and discolouration due to ultraviolet light or improper storage, care or maintenance is excluded.
2.7. The 2 Year Limited Warranty does not apply to service or part costs of replacing and maintaining consumable parts which have ceased working due to ordinary wear & tear. These excluded items are:
2.7.1. All accessories (including those sold with the product)
2.7.2. Motors or engines
2.7.3. Wheels, bearings, tires & inner tubes
2.7.5. Gears, Pulleys & Belts
2.7.6. All maintenance & wear items
2.7.7. Electrical cords & Switches
2.8. The 2 Year Limited Warranty does not apply to any KELSO branded product where a modification to the product as originally manufactured has occurred, or where actual or attempted repair work on the product has been carried out by anyone other than an AMES authorised service technician, or where a repair used non-genuine KELSO parts.
2.9. The 2 Year Limited Warranty does not apply to products purchased from an unauthorised KELSO reseller, including on-line trading companies or private individuals that are not authorised KELSO resellers in Australia, New Zealand or the South Pacific Islands.
30 Day Limited Warranty on KELSO Repairs and Servicing
On the terms and conditions set out below, AMES warrants that all KELSO branded products that have undergone a warranty repair or servicing by an authorised KELSO warranty repairer or servicer will be free from defects in workmanship of the repair and parts used in the repair for 30 days from the date of completion of the repair.
3.1. If a KELSO branded product fails to meet the 30 Day Limited Warranty on KELSO Repairs during the 30 day warranty period, then AMES will repair or replace (at its election) the relevant part(s) at no costs to you.
3.2. Evidence of the date of the previous repair is required to claim the KELSO limited warranty on a repair.
3.3. All other warranty conditions and exclusions that apply to the 2 Year Limited Warranty apply to this 30 Day Limited Warranty on KELSO repairs.
4. General Warranty Qualifications:
KELSO reserves the right to inspect any actual or associated products, repairs, service parts or accessories on which a warranty claim is being made, in order to assess eligibility of the actual item for warranty and to ensure appropriate resolution of the warranty claim.
4.1. If a claim is made under a KELSO warranty, KELSO may at its discretion only, opt to replace the product (either with the same product or with a similar product(s) up to the same purchase value as the original product), or to refund the purchase price if for any reason an effective repair (as assessed by KELSO), is unable to be achieved.
4.2. KELSO reserves the right to review and amend its warranty policies and periods on all products, repairs, service parts & accessories, from time to time as KELSO considers appropriate.
5. Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
6. How to claim under the warranty:
6.1. Take the product back to the place of purchase or direct to a KELSO Company Owned Service Centre or an authorised KELSO Warranty Agent within 20 working days of you becoming aware of the relevant defect.
6.2. You must provide proof of purchase (as required under the warranty terms) from an authorised KELSO reseller to make a warranty claim.
7. Warranty Repairers:
7.1. Only service technicians at KELSO Company Owned Service Centres or at authorised KELSO Warranty Agents can perform warranty repairs.
7.2. A list of the contact details for KELSO Company Owned Service Centres and authorised KELSO Warranty Agents can be found on our website.
AMES Australasia Pty Ltd
ABN 89 169 427 061
Level 1, 660 Doncaster Road, Doncaster, Victoria 3108
Phone: +61 1300 297 732